Your company conducts compliance training because it’s required, but is your company’s compliance training successful? How do you know? The Department of Justice (DOJ) recently released updated compliance guidance (issued in April 2019) which provides insight into the DOJ’s expectations as to what constitutes an effective compliance program, including what constitutes effective compliance training. Based on this guidance, it is clear that paper compliance programs and “check the box” approaches to training are no longer sufficient. In today’s rigorous regulatory environment, it’s more important than ever to evaluate your compliance training and ensure its efficacy. Simply put, in order to be effective, compliance training has to transition from tracking completion rates to a tool that yields meaningful, measurable data insights. Successful compliance training has numerous benefits for the company, including risk mitigation and decreased compliance problems in the future.
Delivering successful compliance training need not be difficult. Below are four ways to ensure the success of your e-compliance training.
Incorporate Adaptive Learning
Adaptive learning is a customized learning experience tailored to each individual learner and their unique knowledge and ability. Individual needs are addressed through personalized coaching, feedback, and active learning exercises. Training solutions with adaptive learning technology automatically adjust the training to the learner. All employees learn differently, and this approach optimizes learning and retention. Because it provides customized learning rather than a one-size-fits-all approach, this type of individualized training is consistent with the DOJ’s guidance on effective, tailored, and risk-based compliance programs.
Besides consistency with the DOJ’s guidance, adaptive learning can provide your company with additional benefits. These include the following:
- Efficiency. Adaptive learning leads to faster training completion and, in turn, less time spent on training.
- Results. One hundred percent proficiency is attained by employees through the use of adaptive learning.
- Effectiveness. The adaptive learning technology effectively coaches through scenario-based decision-making, increasing learner readiness thus decreasing compliance risk.
All in all, adaptive learning can make your e-compliance training program more successful.
Use Real-World, Relevant, and Issue-Related Questions
Incorporating real-world, relevant, issue-related questions, along with real-life scenarios that employees are likely to encounter, is a proven learning strategy. This is another way to demonstrate a tailored approach to compliance training rather than a “check the box” mentality that is so common elsewhere.
Additionally, relatable training is easier for employees to understand, so they are better able to later apply that knowledge in practice. Why waste time training employees using material that isn’t relevant to them? Training that keeps employees engaged will result in more successful learning and overall compliance.
Ensure Your Training Has Predictive Intelligence
Seeking out meaningful analysis of training data, rather than merely tracking the usual completion rates and quiz scores, can provide companies with useful, predictive insights. Increasingly, regulators are expecting to see companies utilize technology as part of their compliance programs. Additionally, the DOJ expects compliance programs to evolve by incorporating lessons learned into their compliance training programs.
Data-driven technology, such as results analytics, incorporates the latest technology into a company’s e-compliance training program to deliver proven training results. Companies can use predictive behavioral intelligence to gain insight into and enhance the effectiveness of their e-compliance training. This proactive approach can help companies predict, pinpoint, and ultimately tackle and reduce risks before they occur through the use of relevant data. Predictive intelligence goes beyond mere metrics and takes the guesswork out of compliance training.
Take Preventive Actions Based on Your Results
Regulators want to see companies be proactive rather than reactive, and it’s critical that companies incorporate and demonstrate a proactive approach. This involves identifying key risks and taking appropriate measures to reduce these risks and prevent compliance problems before they occur. One way to accomplish this is by partnering with the right compliance e-training partner. Implementing a stand-out e-compliance training program can help your company get ahead of the curve, It will also enable you to show senior management all the way up to your C-suite that compliance need not be a cost center and a third party can partner with the business to drive strategy. Insightful and intelligent training solutions are the key to your e-compliance training success.
Why wait? Demonstrate your company’s commitment to compliance now by partnering with an innovative vendor to incorporate a top-of-the-line e-compliance training program. The right training partner can help make your company’s e-compliance training effective and successful.