Online compliance training exists for a simple reason: to deliver compliance principles to employees efficiently so that they have the knowledge they need to make good decisions long after the training ends. Most organizations offer some form of compliance eLearning..., deploying training, and calling it a day—hoping that the content employees learn is enough to help them make good decisions until next year’s training.
Sure , this approach to training checks the box and satisfies regulatory requirements , but compliance should never be a case of seeing what sticks and crossing your fingers. Great training, delivered via dynamic courses designed by learning experts, achieves so much more than a checked box, and today’s eLearning solutions are more impactful than ever. The innovative benefits, five of which are detailed in this article, may not be immediately obvious but can pay off right away and in the long term.
1. Analytics and data
Innovative eLearning holds a hidden potential many organizations are unaware of: data. We’re not talking about basic metrics such as completion rates, but volumes and volumes of data, measuring and analyzing every aspect of the employee mindset and behavior towards compliance issues, down to individual users interacting with individual elements of a course. This largely untapped source of intelligence and insight tracks effectiveness, engagement, and knowledge gaps across the organization, with individual users, and at every level in between.
2. Flexibility and adaptability
Linear compliance training is saddled with a one-size-fits all approach that doesn’t adjust itself throughout the course … and might not even be adjusted from year to year. Such training fails to resonate with users, who come to ignore the same concepts and presentations they encounter over and over. The new wave of training platforms doesn’t just deliver knowledge; it adapts in real time to users as they progress through the course. In this way, an employee gets the training that he or she precisely needs to become proficient, building muscle memory. This flexibility also benefits training admins after the course is complete because they can efficiently make changes based on the data and send additional training resources (such as microlearning, job aids, short videos, and gamification) to employees who require more focused learning.
3. Predictive power
Adaptive learning and immediate data benefit in-progress and short-term online compliance training strategies, but the deeper analytics also offer a predictive glimpse into the future. With the data, organizations can determine where compliance problems might arise, which workers will need more pointed training, and which resources companies can use to optimize their compliance efforts. Furthermore, benchmarked training data can be compared internally, year after year, to chart improvement and set goals. From those benchmarks, organizations can also see:
- How they stack up among departments, branch offices, and regional divisions
- How certain demographics perform in training
- How well their results compare to global companies within and outside their industry
4. Employees who like compliance training
Many employees don’t look forward to compliance training or even despise it. With the way some courses are presented, this negative opinion is understandable—the learning isn’t just unappealing, but also irrelevant and time-wasting. Innovative, active compliance training addresses this aversion by delivering content that is engaging, resonant, timely, challenging, relevant, and maybe even a little bit fun. Employees come to enjoy the training—or, at least, not resist it—thus increasing the likelihood they will learn something important to apply to their day-to-day responsibilities. Furthermore, if they like the training, they’ll embrace and benefit from follow-up measures that show up in their inboxes.
5. Satisfied customers
Quality compliance inevitably trickles down into a better customer experience. Directly, employees who’ve benefited from great online compliance training develop a deeper respect for customers and are more diligent in safeguarding their data. Reputationally, compliance prevents customers from seeing embarrassing headlines about a company or getting the dreaded notice that they’re eligible for free credit monitoring (in the event of, say, a data breach). Granted, this is a “no news is good news” type of benefit, but consumers quietly appreciate when the companies they do business with aren’t running afoul of the law.
Ultimately, good compliance training results in less time organizations and their employees must devote to putting out fires and more time spent maintaining and perfecting the customer experience. Satisfied customers are repeat customers, and repeat customers benefit the bottom line—another reason why a great training program matters for the entire organization.