Compliance training teaches users key best practices and ethics while, ideally, ingraining concepts so that employees will know the right decision to make when a compliance situation arises. Yet a different sort of intelligence emerges from great training: data and advanced analytics.
But not all training data is created equal. With an advanced training platform, you can deploy training just as you always would, but extract meaningful behavior data that can apply in various ways to strengthen compliance, engage employees, and inform future training.
At True Office Learning, our courseware produces data that gives customers deep insight in to their employee’s understanding of key topics, and can also drive the training content we deliver to our customers. For example, in our comprehensive code of conduct testing, across millions of participants over the years, employees average an impressive score of 95 (out of 100) on scenarios involving workplace safety and violence, but only a 69 on questions involving business courtesies and a 70 on anti-corruption scenarios. Conclusions from this data suggest:
- Employees understand the value of a safe, secure workplace culture and interpersonal relationships.
- Employees may be fuzzy on conflicts of interest and less interpersonal, more operational standards.
- Organizations shouldn’t assume seemingly obvious compliance concepts are common knowledge with their employees.
These stats are from overall True Office Learning data, but you can achieve such insight via analytics at a more concentrated, granular level...such as region, seniority, department, etc.. From there, the potential to use data to build a stronger compliance program is immense.
Identify Strengths and Weaknesses
At a base but highly advanced level, good compliance training data reveals what employees know and don’t know, as well as what they understand and are confused by. As a result, metrics provide a powerful means to guide future strategy. For example, employees struggling with certain concepts can receive additional training, and employees who cruise through training can be identified as candidates to learn more advanced concepts. Moreover, if the data identifies problem areas, non-training controls and strategies (e.g., strong BYOD policies for careless remote workers) can be implemented to reduce risk.
Decide on Additional Training Measures
With the data pointing the way, you can determine which complementary strategies to add to your overall compliance training ecosystem. These additional resources don’t just apply to people and departments that are struggling—microlearning, job aids, and videos can benefit all employees, no matter where their compliance knowledge lies. The data from training can point to what kind of next-step training people are ready for. Moreover, you can draw data from some of these additional measures and further enhance your analytics.
Predict Who’s at Risk for Noncompliance
Strong analytics not only identify problems in the present but also predict where compliance crises might occur in the future. Training data can flag teams, departments, branch offices, and even whole regions that are at greater risk for noncompliance. With this intelligence, organizations can protect themselves ahead of time with a variety of strategies, including more pointed and possibly customized training, to ensure the risks don’t turn into catastrophes.
Benchmarks, Benchmarks, Benchmarks
Compliance training data delivers a permanent measure of performance at a certain point in time. Benchmarks offer a way to track progress, set goals, and tout real achievements. Consider these ways to use benchmark training data:
- Data can be compared internally among employees and teams to see who’s performing and understanding better or worse.
- Data can be compared to past results to see if improvement or regression has occurred.
- Goals can be set for teams, departments, and offices to reach based on previous data and company-wide objectives.
- Overall provider data—such as the True Office Learning example at the start of this article—can be used as a comparison to see if your organization is performing better or worse than overall standards. From this analysis, you might discover that you’re surprisingly ahead of the curve when you thought you were struggling, or underperforming when you thought you were in a good place.
- Similarly, your data can be compared to data gathered by others in your industry to see if you are leading the charge on compliance issues or trying to catch up.
Of course, with benchmarks in place, you can further build strategy based on the comparable data. For example, if your cybersecurity training numbers take a nosedive from the previous year, you can assess what the problems are and implement a training plan to reinforce concepts that users might have forgotten or ignored.
Remember That Data Is Your Friend
Strong compliance training data provides a benefit only if you use it to your advantage. A great training partner that places a high priority on data can help you maximize the metrics. Such a vendor delivers comprehensive analytics, helps you understand the insight behind the data, and supplies their own data for additional benchmarks. Once the numbers start working for you, the way you approach compliance training will never be the same.