True Office Learning Blog

How to Use Customer Complaints and Data to Improve Your Compliance Training

Training in the workplace is a common occurrence. Whether training fulfills agency guidance, such as ethics training, or has to do with job duties, such as sales database training, employees all go through a learning process to become better at their jobs. However, being present for training doesn’t mean that employees are getting the most out of what is communicated. To really make a difference, training should assist individuals in becoming more productive and compliant employees.

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Why a Culture of Compliance Starts from the Top Down: The C-Suite’s Role

What are the characteristics of an organizational culture of compliance? Does it feature a strong commitment to compliance principles? Adequate budget and resources that support those principles? Recognition of and reward for compliant behavior? Accountability and consequences? Employees who feel inspired to act compliantly and safe to report violations?

A culture of compliance includes all these strengths, cemented by leadership fully committed to the ideals of ethics in action. When the C-suite embraces compliance, employees follow. When leaders merely accept compliance as something they “have to do,” employees may adopt the same apathy and put the business at risk.

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Why Conflict of Interest Education Should Be a Part of Your Compliance Training

Avoiding conflicts of interest in a corporate or organizational setting is every employee’s responsibility—and not just a concern for executives. The risk is real, and the consequences for allowing an incident to happen can be severe.

The mere appearance of a conflict of interest is often just as damaging as a real violation. The credibility, integrity, and reputation of the organization can be harmed (perhaps irreparably), which will sting even more if employees aren’t quite sure what they did wrong. 

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4 Reasons for Having Compliance Policies, Procedures, and Trainings

We get it: Compliance can be expensive. However, noncompliance can be even costlier—on average, 2.71 times more expensive than simply maintaining or meeting requirements. That by itself should be enough to convince companies to prioritize a compliance program that includes policies, procedures, and trainings. 

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5 Factors That Contribute to Compliance Training Fatigue

When employees receive notice that they need to take online compliance training, the negative responses that might ensue are a bit predictable:

  • “Training, again? Didn’t we just do training last year?”
  • “Wake me up when it’s over.”
  • “Yay, I can get paid to play Candy Crush on my phone while I mindlessly click through the training program!”
  • “Compliance training? Whatever …”

Unfortunately, these reactions are rooted in some historical truth: Compliance training can be uninteresting for the rank-and-file employee, especially if it’s not executed well. Here are five undeniable reasons why people resist compliance training, along with ways you can make them love it instead. 

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