Managing your organization’s compliance training can be a daunting undertaking for compliance professionals and HR personnel already dealing with other priorities on their plates. Designing, implementing, and maintaining training in-house ramps up the difficulty level even more.
Partnering with a third-party expert can ease some of this burden while providing the learning your employees need and your organization can benefit from. However, the quality and philosophy of training varies by vendor, and you don’t want to be stuck with a platform that doesn’t meet your company’s needs or leaves you no better off than when you were handling everything in-house. Due diligence is essential to finding a partner that not only streamlines and improves your training, but also decreases risk.
Before choosing a vendor, you must determine if outsourcing is your best option. We’re admittedly a little biased, but most of the time, there are multiple benefits.
When It’s Time to Outsource
Companies often try to keep their compliance training in-house with the best intentions, whether to save money, ensure key concepts are covered, or avoid the perceived hassle of outsourcing. Some are successful, but many fall short of their goals and simply accept that uninspiring, unproductive training is the best they can do. Consider outsourcing if you discover any of these realities occurring:
- Employees think training is a waste of time or outright dread it. Or they fail to engage with the training, clicking through as fast as possible without reading the course just to get it over with.
- Regulatory updates and official guidance are coming out faster than you can add them to training.
- Your platform becomes too unwieldy to update, perhaps even requiring IT’s help to keep it functional.
- You aren’t extracting data beyond basic completion rates and seek more insight from training results.
- Amid all your other compliance responsibilities, you simply don’t have time to devote to constantly attending to your training program, and you want to make your life easier.
The last item underscores another reason to trust a third party with compliance training: Your efforts may be sufficient and your hard work may be paying off, but with a great partner, you can be even better.
What to Seek in a Training Partner
Not all compliance training companies bring the same features to the table. When choosing a training partner to meet—and exceed—your needs, look for the following:
- Engaging content: Training courses should captivate, challenge, and inspire the reader. Great content from a high-quality expert uses real-life, thought-provoking scenarios to directly appeal to users.
- Adaptive learning: Training that adjusts in real time to the individual user provides a unique experience and better achieves mastery by ensuring employees thoroughly understand a topic before moving onto the next. This approach leads to smarter employees who are more likely to take ownership of their compliance responsibilities.
- Rich data: Providing more than just completion rates, robust analytics establish benchmarks, identify strengths and weaknesses, inform strategy, and predict future areas of concern. Advanced data sets great compliance training companies apart from the pack and delivers a degree of insight many businesses don’t even realize is possible.
- Customization capabilities: Pick a solution that allows you to easily make changes, tailored to your organization’s needs, without becoming overwhelmed by coding and compatibility. The best compliance training partners provide peace of mind that the customizations you make will actually take effect and, subsequently, benefit your employees. It’s also valuable to have the ability to self-edit and customize your vendor’s training courses to better reflect your company culture and branding.
- A compliance training ecosystem: Additional resources such as microlearning, videos, gamification, and job aids operationalize compliance training long after an employee completes a course. Key concepts can be reinforced via a dynamic ecosystem, and new training in small chunks can be introduced all year long.
- An experienced company: There are good training partners, and then there are great partners who truly are thought leaders in the industry. Seek experts who have years of experience in compliance, regulatory, and legal environments, so that they can help your organization navigate compliance in the full context of your company’s operations. They should be laser-focused on training, dedicated to innovation, fueled by data, and always producing and updating resonant, timely content.
Outsourcing does come with an expense, but many organizations discover that the ROI realized from working with a quality training partner allays their fiscal fears. Moreover, if great training results in fewer costly noncompliance incidents, that’s a savings that might be tough to directly measure but is immeasurably valuable.
Make a Decision, and Enjoy the Benefits
Deciding to outsource compliance training is a big step. The choice of partner might be an even bigger step. The vendor you select should not only make your life easier but also facilitate stronger training and inspire employees to care about compliance.
The best partners seamlessly help their clients achieve these goals and deliver more benefits than are possible in-house. Organizations that make the switch discover a new approach to compliance training—and almost never go back to running their programs entirely in-house.