Behavioral data from online training is there, just waiting to be incorporated into your compliance program. Do you know how to get it? And if you get it, do you know how to build a compliance ecosystem with it?
Most organizations aren’t able to glean much more than usually this is nothing more completion data or quiz data, butdern compliance training platforms offer so much more potential to extract game-changing data, but many companies don’t realize this abundance of riches even exists.
Furthermore, behavioral data can become the driving force behind building an entire compliance ecosystem of reinforcement tools and activities that strengthen compliance knowledge, shrink risk, and, yes, deliver even more powerfully predictive data. What follows are some of the parts of this ecosystem.
Adaptive training embraces the idea that training modules shouldn’t be linear and static, robotically offering the same progression for every user, no matter who they are or how they interact with the course. Instead, adaptive training utilizes the instant data being generated as the employee responds to scenarios and other elements of the program to dynamically adjust the course. Is a user struggling with certain concepts? The training adapts and might offer more pointed questions and information to get the message across. Is a user breezing through the course? The training adapts and might ask more challenging questions or introduce advanced concepts, thus moving them through faster (in as much as 50 percent less time). A solid compliance foundation forms with rank-and-file employees based on muscle memory—people consistently know what to do because the training drove the knowledge home.
All the individual behavioral data generated from adaptive training paints a comprehensive picture of how effective the compliance training is, including identifying organization- and department-wide strengths and weaknesses, providing benchmarks to compare with past and future data, and directing subsequent strategy.
Adaptive training may the base of your online compliance program; gamified diagnostics are a logical next step in creating an impactful compliance ecosystem. Such a platform rapidly tests employees’ compliance knowledge in a fun, competitive digital setting. Users answer questions and try to set or beat a high score. The learning is quick and immersive, but the data generated is thorough. Just like the longer adaptive training, organizations can diagnose knowledge gaps and chart future strategy. Moreover, gamification can engage employees who might otherwise be indifferent to longer training courses. Provided before or after a full training session, gamification helps diagnose your employee’s knowledge and allows for further customization of your training.
Even after adaptive training and gamified tools, behavioral data may still show compliance topics that are falling short with certain employees or departments. Adding micro learning to the compliance ecosystem delivers focused, impactful resources and training directly to people’s inboxes. For example, a micro learning session might include a quick video to kick the training off, then follow up with a few interactive real-world scenarios to immerse the employee in the concepts being presented.
This part of the ecosystem isn’t just for people who are struggling; anyone can benefit from a refresher, and changes in regulations or laws can also be introduced this way. And of course, after micro learning is deployed, you can use the benchmarking data from more formal training to determine how well it took hold.
The strengths and weaknesses identified in predictive behavioral data reveal not only what companies can expect from their employees on the compliance front, but also what kind of assistance beyond training those employees might require. Digital job aids provide everyday resources and handy references that guide people toward making the right decisions—even if the data says those people solidly grasp compliance. When presented with a challenging compliance situation, an employee can consult the job aid for additional guidance or to reinforce their decisions.
The Flexibility of the Ecosystem
The beauty of leveraging a compliance ecosystem is that it allows organizations to tailor training strategy as needed, to any person, team, department, office, or division—at headquarters or branches around the world. The journey each employee takes may be individually unique, but will still bring them to the same destination of compliance proficiency and decreased risk. This flexibility all starts with behavioral analytics and intelligence and becomes even stronger as you accumulate more data. When you let the numbers work for you, compliance can’t help but come along for the ride.