Traditionally, annual compliance training meant presenting information to employees, hoping they learned that info, and holding your breath that they would take what they learned and avoid careless, noncompliant choices. Rarely have compliance officers and their organizations considered training to be a source of data-rich, intelligent data.
If this describes you, you don’t know what you’ve been missing …
Strong data delivers a tremendous opportunity to determine how effective and engaging compliance training is. The numbers reveal so much more than completion rates and basic insights—quiz data, hotline data, time-to-complete data, and subsets of individual categories and scenarios are waiting for your analysis. The intelligence gained is immense, and the potential is practically unlimited.
Yet the capabilities of compliance training data remain unknown to many organizations, which offer basic training and figure that’s enough or simply don’t know how to draw the data from annual training. Once organizations start paying attention—and the best third-party training providers can help with this—the ways they can put the data to use are game-changing.
Identify Compliance Gaps and Weaknesses
Data extracted from compliance training can give you hard evidence on how well employees are learning key concepts and their overall understanding of the topic...if you have the right data. Users’ answers to real-world scenarios presented in training are not open-ended; their choices are either right or wrong. Although the data may be open to interpretation as to why employees are answering in a certain way, the numbers don’t lie. As a result, data can guide strategy for next year’s training and suggest what the course needs to cover or reinforce. Moreover, the numbers can suggest immediate steps, such as micro learning and job aids, to provide additional—and maybe necessary—learning.
Identify People and Departments Who Need More Help
Besides organization-wide metrics, training data can pinpoint the strengths and weaknesses of individuals, teams, departments, branch offices, and entire regions. Some hypothetical results that might be impossible to discover without the advanced data include:
- Sales is excelling at cybersecurity questions, performing better than even the IT department.
- A certain branch office is scoring lower on diversity compliance questions than other offices.
- The West region’s employees score lower on scenarios asking to identify conflicts of interest than their East Coast counterparts, yet perform better when asked about responding to potential conflicts.
Each of these hypotheticals provides insight and provokes analysis and solutions. Why is sales doing so well with digital compliance? Why does one office underperform the rest? What can we do to ensure consistency across the organization? Besides adjusting immediate training strategies and charting future decisions, this data also creates benchmarks by which future results—as well as industry-wide data and trends— can be measured.
The enthusiasm with which employees engage with compliance training courses often correlates to the effectiveness of the modules. Advanced data that comes from active learning offers metrics to track this engagement. Missed questions and quick completion times could mean training isn’t reaching users the way it should. The data can help you decide what kind of adjustments to make to the training, as well as what follow-up efforts (such as gamification, which approaches engagement from a different angle) might better appeal to employees and recapture their interest.
Compliance training data presents a terrific way to assess how employees are engaging with and benefiting from the annual courses they take and hopefully learn from. But the numbers hold power beyond short-term decisions: Great analytics can predict where future compliance problems may arise. If, for example, the data consistently says your employees struggle with bring-your-own-device policies, not only can you adopt additional tactics to make people smarter about BYOD, but you also can strengthen governance and controls to stave off potential issues before they turn into catastrophes. In this way, the data mitigates risk you may not have even realized you had.
Ultimately, data-fueled training drives strategy, leading to smarter employees and improved compliance, resulting in better data-fueled training—and the success just keeps building upon itself. Working with a compliance training vendor that lives and breathes analytics can get you the data that empowers people and, most importantly, reduces risk.