Prove That Your Training Goes Far Beyond "Checking The Box"
One of the most consistent themes throughout the latest DOJ guidance, is that a "one-and-done" program doesn't work. Organizations may be content to merely fulfill compliance training requirements that meet laws and guidelines, or perhaps they offer basic learning and believe that’s enough for employees to make good compliance decisions. We see a pattern of program pitfalls among organizations that prevent them from reaching beyond ‘checking the box’:
Training with more of the same:
Compliance best practices — and the threats those best practices are intended to mitigate —are always evolving. If training doesn’t keep up with the changes, employees will receive substandard learning and miss out on the things they must know and react to in the present.
Asking the right questions to the wrong employees:
One-size-fits-all compliance training gets only a few relevant points to each user and potentially subjects them to an overload of information that doesn’t apply to their jobs.
Employees don't engage:
If users don’t see the value or have a vested interest in compliance training—either before or during the session—they’ll speed through it, clicking as fast as possible just to get it over with. Subsequently, employees don’t digest anything they need to learn and are even less likely to apply the training in everyday compliance situations.
Escaping The Box
Capture stronger data.
Your journey to escaping the box starts with generating, capturing, and assessing data beyond hindsight data (completions, helpline, etc.). Look for ways to generate predictive, behavioral data that can help you assess engagement and retention, uncover your risk blind spots, and drive a strategy for a more effective future program.
Create a role-based learning experience.
By individualizing and personalizing the experience to the learner, role-based learning ensures the right courses and questions are given to the right users. No valuable learning time is wasted, and employees are exposed to the information most applicable to their jobs.A good rule of thumb – work backwards from the risky tasks your employees are doing (who is doing those risky tasks) and train them to do those jobs the right way. Focus on employees with supervisory authority, those with approval authority, or gatekeepers in a process or function.
Build an ecosystem of engagement:
A comprehensive training ecosystem that incorporates other tools, such as, microlearning, job aids, and videos helps you operationalize your program by continually engaging employees and targeting specific areas in which certain employees are weak.
The True Office Learning Approach To Building
Award Winning Data & Insight
Winner of the 2020 Brandon Hall bronze for Best Advance In Learning Measurement, The I.Q. Analytics engine generates the compliance data clients "wished they had" (a real I.Q. Analytics testimonial). The behavioral data captured behind every step of the learning journey measures engagement of your training, and identifies opportunities to improve. Completely unique to I.Q. Analytics is the ability to generate predictive data - powerful enough to uncover risk blind spots, slice and dice learner-populations for stronger training segmentation, and drive the intelligence of the complete ecosystem.
Truly Personalized Training & Coaching
Another of True Office Learning's award-winning solutions, Scholar, is the only truly adaptive way to train employees. Each learner's experience is unique, and builds a journey based on proven knowledge, retention, and specific needs. Over 12 million learners across the globe were guided and coached to a proven 100% topic-proficiency using the Scholar solution.
A.I. Learning Paths
Scholar's intelligence has allowed us to build a feature that earned True Office Learning the 2020 silver medal from Brandon Hall's Best Advance In A.I. & Machine Learning category. A.I. Learning Paths has unlocked the ability for Scholar to learn which employees, from which groups and segments require additional training, and which to reward based on their expertise. A.I. Learning Paths can schedule and launch a predetermined set of reinforcements to learners that need the support.
Reinforcement Tools That Actually Work
True Office Learning content and solutions are built around the strongest possible engagement - data-backed and proven-out. This has led us to build a suite of tools and partnerships that prevent training from becoming stale, and engage learners in the most effective way. This group of products is known as the Coach offering, and is a proven opportunity to train using completely fresh content and formats - meaning your training never has to be viewed as "the same old stuff" again.